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Important Notice

“Travel Now” Insurance Plan will no longer be available for applications starting 1 June, 2024.

“Travel Now” <br> Insurance Plan

“Travel Now”
Insurance Plan

Chill out Your Way with All-Rounded Protection

Insurer: Bank of China Group Insurance Company Limited ("BOCG Insurance")

The Plan is a general insurance product underwritten by BOCG Insurance. The Bank is the appointed insurance agency of BOCG Insurance.

“Travel Now” <br> Insurance Plan
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livi's Travel Insurance

Travel abroad at ease with all-rounded protection for your family & pets on COVID-19 & sickness, hazardous activities, car rental, valuables & more

Worry-Free

COVID-19 Related Medical Treatment, Trip Cancellation, Curtailment or Delay Coverage

Have Fun

Hazardous Activities & Rental Vehicle Excess Coverage

Comprehensive

Personal Liability Protection, Personal Items Including Mobile Phone and Laptop

Pampering

Free Coverage for Children (from 2nd child) & Pet-Related Coverage

Flash Offer: Premium As Low As 9 HKD (Per Head Per Day)*



*Couples with 2 kids (under aged 18) applying for TravelNow Lite (District 1, Cover period 9 days) as example

Flash Offer Period is from now till 30 Jun 2024. Customers who successfully apply for "Travel Now" Insurance Plan can enjoy premium discount of 35%.

How to apply

Login to your livi bank app

Tap on the "Insurance" tap to start your application

Login to your livi bank app

Tap on the "Insurance" tap to start your application

Start your application

Select your destination, travel period, number of traveller(s), plan level and provide other relevant information.

Start your application

Select your destination, travel period, number of traveller(s), plan level and provide other relevant information.

Payment

Instant policy issurance upon completion of payment

Payment

Instant policy issurance upon completion of payment

FAQs

"Travel Now" Insurance Plan is underwritten by BOCG Insurance and livi is the appointed insurance agency of BOCG Insurance for distribution of this insurance plan (insurance agency licence no. GA1033). BOCG Insurance is authorised by the Insurance Authority to carry on general insurance business in Hong Kong Special Administrative Region of the People's Republic of China. The insurance product is a product of BOCG Insurance, not livi's.

Applicants must be aged 18 or above; insured persons must be aged between 6 weeks and 80 years old. Persons aged under 18 must be insured for by their parents or legal guardians.

Applicants must submit the claim within 30 days after the expiry of the journey, details as follows:

BOCG Insurance
Customer Service Hotline: (852) 3187 5123
(Business hours: Monday to Friday 08:50-17:50; closed on Saturday, Sunday and public holidays).
Address: 9/F, Wing On House, 71 Des Voeux Road Central, Hong Kong

Submission: Print out and fill in the “Travel Insurance Claim Form” and return to BOCG Insurance with required documents. BOCG Insurance may request additional relevant claims document. Please also refer to the “Tips on making claims” in the policy terms. 

Claim form download:
https://www5.bocgins.com/index.html?url=html/service/download_center.html#service-dc-claim

If the submitted information is sufficient, BOCG Insurance will notify you of the claims decision after receiving all documents. If more documents are required, the claims department will contact customers via email/letter/phone. 
 

Read More FAQ

Important Notes

  • Starting from 19 June 2024, you’ll no longer be able to view or download your insurance policies on livi app. All your policies will remain in force until they expire. Please download a copy before this date for your record.


  • Livi Bank Limited (“livi”) is the appointed insurance agency of BOCG Insurance for distribution of general insurance products. The general insurance product above (“the Plan”) is a product of BOCG Insurance but not livi.


  • In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between livi and the customer out of the selling process or processing of the related transaction, livi is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the insurance product should be resolved between directly BOCG Insurance and the customer.


  • This promotion material is for reference only and is intended to be distributed in Hong Kong only. It shall not be construed as an offer to sell or a solicitation of an offer or recommendation to purchase or sale or provision of any products of BOCG Insurance outside Hong Kong.


  • Please refer to the policy issued by BOCG Insurance for detailed terms and conditions (including but not limited to each benefit items and scope of coverage, conditions and exclusions) of the Plan.


  • Livi Bank Limited’s insurance agency licence no.GA1033.


Important Information

Scope of Coverage


Major Exclusions


Premium Table


Policy Terms and Conditions




Claims

Notes of Claims


How to make a claim

  • Applicants are required to submit a claim to BOCG Insurance within 30 days after the trip, details are as follows:


    • BOCG Insurance

    Customer Service Hotline: (852) 3187 5123

    (Office hours: Monday to Friday 08:50 to 17:50, closed on Saturday, Sunday and public holidays)

    Address: 9/F., Wing On House, 71 Des Voeux Road Central, Hong Kong - Bank of China Group Insurance


    • How to submit the claim form:


      • Print and fill in the "Travel Insurance Claim Form" on the BOCG Insurance website, and send it back to BOCG Insurance together with the required documents. BOCG Insurance may require additional relevant claim documents. Please also refer to the "Notes on Claims" in the policy terms.



      Download the claim form:

      https://www5.bocgins.com/index.html?url=html/service/download_center.html#service-dc-claim


      If the information you submit is complete, BOCG Insurance will notify you of the compensation decision after receiving all the documents. If additional information or documents are required when approving the claim, the Claims Department of BOCG Insuarance will contact the customer by email/mail/telephone.


      Enquiry


      • For enquiries about products, claims and after-sale services, please contact BOCG Insurance Service Hotline at (852) 3187 5123 (Office hours: Monday to Friday 08:50 to 17:50, closed on Saturdays, Sundays and public holidays).


      • During the journey, if you encounter an emergency, you can call the 24-hour emergency support hotline (852) 2861 9235 for immediate assistance. Please prepare the policyholder's name and policy number before calling, so that you can get the corresponding assistance as soon as possible.


      • For enquiries about the technical support for online insurance application, please contact 24 x 7 liviCare hotline at (852) 2929 2998 or Live Chat on the livi app.