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We are committed to providing great customer service and experience, and we value your feedback.

Let us know how we can improve our service and we will get back to you shortly.

You can reach us by:

  • Live Chat on the livi app (for registered customers only)

  • Feedback page on the livi app (for registered customers only)

  • Email at livicare@livibank.com

  • Call at (+852) 2929 2998

  • Writing to liviCare at 28/F, Oxford House, Taikoo Place, 979 King’s Road, Quarry Bay, Hong Kong

Our team will acknowledge your feedback by a call or an email within 7 days and provide a response within 30 days. We shall keep you informed if we need more time to attend to your matters. If someone has submitted feedback on behalf of you, we’ll be in touch with you directly.

 

General Cases
If you are not completely satisfied with our handling of your case, please contact us again and we will reassess the case and respond to you shortly. You also have the right to seek independent advice regarding your complaint. 

 

For Cases Involving Monetary Disputes
If you are not entirely satisfied with our handling of your case, you may refer your case to Financial Dispute Resolution Centre (FDRC) for monetary disputes. 
 

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