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Tap on the "Insurance" tap and start your application
All-Rounded Protection for Your Home Content and Collections
Insurer: FWD General Insurance Company Limited ("FWD GI")
The Plan is a general insurance product underwritten by FWD GI. livi is the appointed insurance agency of FWD GI.
All rounded protection for your home, collectables with less than 2 HKD premium per day for annual coverage including loss arising from fire, theft, typhoon, accidents & personal liability to protect you and your family!
Protect your household contents from fire, flood, theft or typhoon up to a maximum of 500,000 HKD per year
Up to 5,000,000 HKD coverage for bodily injury or property damage of other person resulting from the negligence
Cover accidental loss or damage to tenant's improvements at home, up to 100,000 HKD per item
Tap on the "Insurance" tap and start your application
Tap on the "Insurance" tap and start your application
Input your insured address preferred effective date, and other relevant information.
Input your insured address preferred effective date, and other relevant information.
Instant policy issuance upon completion of payment
Instant policy issuance upon completion of payment
Tap on the "Insurance" tap and start your application
Input your insured address preferred effective date, and other relevant information.
Instant policy issuance upon completion of payment
Livi Bank Limited (“livi”) is the appointed insurance agency of FWD GI for distribution of general insurance products. The general insurance product above (“the Plan”) is a product of FWD GI but not livi.
In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between livi and the customer out of the selling process or processing of the related transaction, livi is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the insurance product should be resolved between directly FWD GI and the customer.
Easy HomeCare is underwritten by FWD General Insurance Company Limited ("FWD GI") and is intended to be offered in Hong Kong only. FWD GI is an authorised insurer under Insurance Authority for operating general insurance business.
The above information is for reference only and is indicative of the key features of the insurance plan. For the details of summary of benefits, please refer to the brochure of the plan, and for exact terms and conditions and the full list of exclusions of the plan, please refer to the policy provisions of the plan.
Livi Bank Limited’s insurance agency licence no.GA1033.
How to make a claim
Please submit your claim to FWD GI within 30 days of the event you’re claiming for. Details are as follows:
Download the claim form:
Download and complete the "HomeCare Insurance Claim Form (for HomeCare plan)" or "Public Liability Claim Form (for any other plans)"
https://www.fwd.com.hk/en/claims/home-property
How to submit the claim form:
Please email to: claims.gi.hk@fwd.com, or send mail to: 9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong
You can also submit to any FWD Insurance Solutions Centre In person
If FWD GI need additional information from you, they will let you know by post.
Please refer to product brochure and policy terms and conditions for more information. Please call FWD GI customer service hotline: (852) 3123 3123 during office hours if you require further assistance. (Office hours: Monday to Friday 09:00 to 18:00, Saturdays 09:00 to 13:00, closed on Sundays and public holidays).
- For enquiries about the technical support for online insurance application, please contact 24 x 7 liviCare hotline at (852) 2929 2998 or Live Chat on the livi app.
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