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Easy HomeCare

Easy HomeCare

All-Rounded Protection for Your Home Content and Collections

Insurer: FWD General Insurance Company Limited ("FWD GI") 

The Plan is a general insurance product underwritten by FWD GI. livi is the appointed insurance agency of FWD GI.

Easy HomeCare
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livi's Home Insurance

All rounded protection for your home, collectables with less than 2 HKD premium per day for annual coverage including loss arising from fire, theft, typhoon, accidents & personal liability to protect you and your family!

Household Contents Protection

Protect your household contents from fire, flood, theft or typhoon up to a maximum of 500,000 HKD per year

Personal Liability Protection

Up to 5,000,000 HKD coverage for bodily injury or property damage of other person resulting from the negligence

Tenant's Improvement Accident Protection

Cover accidental loss or damage to tenant's improvements at home, up to 100,000 HKD per item

How to apply

Login to your livi bank app

Tap on the "Insurance" tap and start your application

Login to your livi bank app

Tap on the "Insurance" tap and start your application

Getting Insured

Input your insured address preferred effective date, and other relevant information.

Getting Insured

Input your insured address preferred effective date, and other relevant information.

Payment

Instant policy issuance upon completion of payment

Payment

Instant policy issuance upon completion of payment

FAQs

Easy HomeCare is underwritten by FWD General Insurance Company Limited ("FWD GI") and is intended to be offered in Hong Kong only. FWD GI is an authorised insurer under Insurance Authority for operating general insurance business. Livi Bank Limited ("livi") is the appointed insurance agency of FWD GI for distribution of this insurance plan (insurance agency licence no. GA1033). The insurance product is a product of FWD GI, not Livi Bank Limited.
 
Easy HomeCare covers fire, flood, theft, or water damage caused by burst water pipes and/or typhoons, any other accidents and household contents. It also protects against personal liability claims of up to HKD5,000,000 and covers up to HKD500,000 household items, including personal valuables up to HKD100,000. Policy coverage is subject to the selected benefits under the policy, please refer to the respective policy for details.
Below is the eligibility of this plan:
- Insured property age must be 35 years or below
- The building of the insured property is at least 5-storeys tall
- Net floor area of insured property must be 1,000 sq. feet or below
- Insured property is located within Hong Kong
- Insured property is constructed from bricks, stone or concrete with concrete roof 
The above criteria must be declared by applicants along the application. If during review of claim request, FWD GI discovers that the insured property is not eligible according to criteria, the claim request will be declinced. For more details, please refer to product brochure and policy provision.
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Important Notes

  • Livi Bank Limited (“livi”) is the appointed insurance agency of FWD GI for distribution of general insurance products. The general insurance product above (“the Plan”) is a product of FWD GI but not livi.


  • In respect of an eligible dispute (as defined in the Terms of Reference for the Financial Dispute Resolution Centre in relation to the Financial Dispute Resolution Scheme) arising between livi and the customer out of the selling process or processing of the related transaction, livi is required to enter into a Financial Dispute Resolution Scheme process with the customer; however any dispute over the contractual terms of the insurance product should be resolved between directly FWD GI and the customer.


  • Easy HomeCare is underwritten by FWD General Insurance Company Limited ("FWD GI") and is intended to be offered in Hong Kong only. FWD GI is an authorised insurer under Insurance Authority for operating general insurance business.


  • The above information is for reference only and is indicative of the key features of the insurance plan. For the details of summary of benefits, please refer to the brochure of the plan, and for exact terms and conditions and the full list of exclusions of the plan, please refer to the policy provisions of the plan.


  • Livi Bank Limited’s insurance agency licence no.GA1033.


Important Information

Product Brochure


Policy Provision


Excess Fee




Claims

    How to make a claim

    • Please submit your claim to FWD GI within 30 days of the event you’re claiming for. Details are as follows:


    • Download the claim form:


      • Download and complete the "HomeCare Insurance Claim Form (for HomeCare plan)" or "Public Liability Claim Form (for any other plans)"


      https://www.fwd.com.hk/en/claims/home-property

      How to submit the claim form:


      Please email to: claims.gi.hk@fwd.com, or send mail to: 9/F, FWD Financial Centre, 308 Des Voeux Road Central, Hong Kong


      You can also submit to any FWD Insurance Solutions Centre In person


      If FWD GI need additional information from you, they will let you know by post.



      Enquiry

      • Please refer to product brochure and policy terms and conditions for more information. Please call FWD GI customer service hotline: (852) 3123 3123 during office hours if you require further assistance. (Office hours: Monday to Friday 09:00 to 18:00, Saturdays 09:00 to 13:00, closed on Sundays and public holidays).


      • - For enquiries about the technical support for online insurance application, please contact 24 x 7 liviCare hotline at (852) 2929 2998 or Live Chat on the livi app.