Security Tips

This webpage sets out the security information of the electronic banking services (e-Banking) offered by Livi Bank Limited (thereafter named as “the Bank” or “livi”). E-Banking refers to banking services delivered over the Internet, wireless network, telephone network or other electronic network or devices, including but not limited to the Bank’s Mobile Application (mobile app) and Customer Services Hotline.

Latest / Important Security Information

  • To safeguard your online banking security, you should access our e-Banking through the Bank’s mobile app. Please do not login the e-Banking through hyperlinks in any Email, SMS, QR code, search engine, social networking platform or any third-party website or mobile app not authorized by us. For enquiry, please contact us immediately.

  • Before making payment by mobile phone number, e-mail address, Faster Payment Identifier (FPS ID) or QR code, you should verify the details of payment request including the payee name carefully. If you have any doubt, please confirm with the payee in advance.

  • You should ensure that your devices for accessing e-Banking are not being infected by virus or unauthorized accessed by malicious, corruptive or destructive program, for the retrieval, use and change of the password, biometric credential or personal information.

  • You should stay vigilant to anything abnormal when logging into and using e-Banking. (e.g. unusual pop-up screens, unusually slow response, multiple requests for password or security code). In case of doubt, you should terminate the operation and contact us immediately.

  • You should notify us for any change of your mobile phone number or email address without delay. You are requested to remain responsible for any unauthorised use of the e-Banking by others before the Bank receives your notification.

  • You should be aware of the obligations in relation to security for e-Banking and following the relevant security measures specified from time to time by us for the protection of customers. You may bear the risk of suffering or incurring any loss if not taking the security measures that livi recommends.

  • Our bank will not ask for customers’ account number, password or any personal information via emails. Customers should not disclose their online banking credentials and one-time-passwords (“OTP”, e.g. SMS OTP), to third-parties.

  • Install updates and patches for the mobile app and the operating systems and browsers regularly from official channels. Do not download software and applications from any untrusted sources.

  • Do not download the mobile app or use the banking services via wireless network (i.e. Wi-Fi) that is public or not protected by password.

  • For security reasons, do not use jailbroken or rooted mobile devices.

  • Disable any wireless network functions (e.g. Wi-Fi, Bluetooth, NFC) or Payment Apps not in use. Choose encrypted networks when using Wi-Fi and disable Wi-Fi auto-connection settings.

  • When setting up passwords or login credentials:

    • do not use easy-to-guess personal information, numbers or alphabets;

    • do not write down or record any passwords, login credentials or security information without disguising them;

    • do not use the same passwords, login credentials or security information for different services.

  • Avoid using mobile devices from other to log in e-Banking and sharing your mobile devices with others.

  • Activate the auto-lock function of your mobile devices.

  • Avoid logging in e-Banking in a crowded area and be careful when inputting your password via specific mobile devices. The format of password may be enlarged with clear display. It would indirectly disclose your login information to other people.

  • If you have enabled “Biometric Authentication” service on your mobile devices, any fingerprint or Face ID that being stored on your mobile device can be used for the purpose of the “Biometric Authentication” service. You must ensure that only your fingerprint or Face ID is stored on your mobile devices, and ensure the security of the security codes as well as the passwords or codes that you can use to store your fingerprint or Face ID and register the “Biometric Authentication” service on your mobile devices.

  • If your fingerprint or Face ID record of your designated mobile devices has been changed, your “Biometric Authentication” service will be suspended. You are required to re-register or re-activate the “Biometric Authentication” service.

  • You must not use “Biometric Authentication” if you have reasonable belief that other people may share identical or very similar biometric credentials of you. For instance, you must not use facial recognition for authentication purpose if you have identical twin or triplet siblings.

  • You must not use “Biometric Authentication” if the relevant biometric credentials of you are or will be undergoing rapid development or change.

  • To ensure that you are connected to the genuine livi website, please click on the padlock icon at the top of your browser to verify the security certificate of the website.

  • Click here to learn more about security tips published by the Hong Kong Monetary Authority.